Careem has recently introduced a replacement ‘Safety Button’, which not only allows customers to conveniently access all of Careem’s Trust and Safety features but also enables them to call enforcement authorities just in case of emergency.
Pakistan is that the first market within the entire Middle East and North Africa (MENA) region where Careem enables an immediate routing call to authorities through the appliance. All markets within the Careem network even have a fanatical team of safety and security specialists to affect any scenario.
This ‘Safety Button’ are often seen at the right-hand corner of the app, which shows up as soon because the ride begins, this further takes you to a toolkit.
Customers can use this toolkit to access all safety-related information and reach bent ‘Careem Care’ services during the ride, which incorporates a live-chat option for all customers and call-in for gold customers just in case of any questions or concerns.
Customers even have the choice of sharing their ride details with friends and family to make sure they’re conscious of the customers’ whereabouts for the duration of the ride. From pick-up to drop-off, both the purchasers and captains are insured just in case of an accident or mishap.
Zeeshan Hasib Baig, Country head Careem Pakistan commented,
With thousands of rides happening in Pakistan on a day to day, Careem makes it a priority to leverage the newest safety technologies to form Careem the safest thanks to getting around Pakistan. Our new safety features within the app are far easier for patrons to contact us or the authorities and obtain access to all or any safety-related information at the press of a button. Ensuring safety may be a collective responsibility and that we believe both customers and captains have a critical role to play in making our rides and our communities safer.
Safety at Careem isn’t just limited to the in-ride experience. All Careem captains undergo a radical screening process and frequently receive trust and safety, including gender sensitization, training to supply customers with the very best quality of service. so as to safeguard privacy, customers also can contact captains anonymously with the decision masking feature on their application before the ride.
As customers using Careem App have access to the ‘Safety Button’, captains application also has an ‘Alert Button’ built-in which is accessible just in case of an emergency.