Pakistan Telecommunication Company Limited (PTCL) has been recognized this year for implementing the ‘Customer Happiness Index Framework’ at the 14th Annual Customer Experience Management (CEM) Awards held in London during Telecom Global Summit.
Competing with international telecom global operators, PTCL stood runner-up after Telefonica within the ‘Best-in-Class Customer Engagement Tool’ category, where around twelve international telecom operators competed in several categories.
Based on feedback from the ‘Customer Happiness Index Framework,’ PTCL has proactively initiated various projects and customized the services to offer its users a customized experience that have helped improve overall engagement.
Speaking on the occasion, Moqeem ul Haque, Chief Commercial & Group Strategy Officer, PTCL, said,
We, at PTCL, are continuously striving for superior customer experience and have undertaken major initiatives during this regard. Being recognized for the ‘Customer Happiness Index Framework’ on a worldwide forum is indeed an excellent achievement for us and shows our commitment towards our customers.
PTCL endeavors to continuously improve its services by providing value to its customers through market-leading products and services.